{"id":12,"date":"2026-09-06T17:09:36","date_gmt":"2026-09-06T15:09:36","guid":{"rendered":"https:\/\/conciergerie-tandem.be\/?page_id=12"},"modified":"2026-09-07T12:30:41","modified_gmt":"2026-09-07T10:30:41","slug":"accueil","status":"publish","type":"page","link":"https:\/\/conciergerie-tandem.be\/en\/","title":{"rendered":"Accueil"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t<div data-aos=\"fade-up\" class=\"hostinger-elementor-aos elementor-element elementor-element-caeb09a e-con-full e-flex e-con e-parent\" data-id=\"caeb09a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3fae0e elementor-widget elementor-widget-html\" data-id=\"b3fae0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ===== NAV FIXE ===== -->\r\n<nav class=\"tdm-nav\">\r\n    <a href=\"#haut\" class=\"tdm-nav__logo\" aria-label=\"Tandem\"><\/a>\r\n  <div class=\"tdm-nav__langues\">\r\n    <a href=\"\/en\/\" class=\"tdm-langue-fr\">FR<\/a>\r\n    <span>|<\/span>\r\n    <a href=\"\/en\/\" class=\"tdm-langue-en\">EN<\/a>\r\n  <\/div>\r\n<\/nav>\r\n\r\n<!-- ===== HERO ===== -->\r\n<section class=\"tdm-hero\" id=\"haut\">\r\n  <div class=\"tdm-hero__cadre\"><\/div>\r\n  <div class=\"tdm-hero__contenu\">\r\n    <span class=\"tdm-surtitre tdm-fade\" style=\"--d:0.1s\">Travel concierge \u00b7 Belgium &amp; worldwide<\/span>\r\n    <h1>\r\n      <span class=\"tdm-fade\" style=\"--d:0.25s\">Your journey,<\/span><br>\r\n      <em class=\"tdm-fade\" style=\"--d:0.45s\">our commitment.<\/em>\r\n    <\/h1>\r\n    <p class=\"tdm-hero__texte tdm-fade\" style=\"--d:0.65s\">Tailor-made support before, during and after your trip. Not a platform: a real person on the line, seven days a week.<\/p>\r\n    <div class=\"tdm-hero__boutons tdm-fade\" style=\"--d:0.85s\">\r\n      <a href=\"https:\/\/wa.me\/32489292333\" target=\"_blank\" class=\"tdm-btn\" rel=\"noopener\">Message us on WhatsApp<\/a>\r\n      <a href=\"#ce-quon-fait\" class=\"tdm-btn tdm-btn--outline\">Discover<\/a>\r\n    <\/div>\r\n  <\/div>\r\n  <a href=\"#ce-quon-fait\" class=\"tdm-hero__scroll tdm-fade\" style=\"--d:1.1s\">\r\n    <span>Scroll<\/span>\r\n    <span class=\"tdm-hero__scroll-ligne\"><\/span>\r\n  <\/a>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2472704 elementor-widget elementor-widget-html\" data-id=\"2472704\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ===== CITATION ===== -->\r\n<section class=\"tdm-citation\">\r\n  <div class=\"tdm-citation__inner\">\r\n    <span class=\"tdm-surtitre tdm-reveal\">A word from Damien<\/span>\r\n    <blockquote class=\"tdm-reveal\" style=\"--d:0.15s\">\r\n      \"After 12 years running several travel agencies that are still going strong, I wanted to take travel comfort one step further. <em>Tandem was born from that desire<\/em> : tailor-made support, wherever you are.\"\r\n    <\/blockquote>\r\n    <div class=\"tdm-citation__signature tdm-reveal\" style=\"--d:0.3s\">\r\n      <span class=\"tdm-citation__trait\"><\/span>\r\n      <span>Damien, founder<\/span>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n<!-- ===== CE QU'ON FAIT ===== -->\r\n<section class=\"tdm-fait\" id=\"ce-quon-fait\">\r\n  <div class=\"tdm-fait__entete\">\r\n    <span class=\"tdm-surtitre tdm-reveal\">What we do<\/span>\r\n    <h2 class=\"tdm-reveal\" style=\"--d:0.15s\">We're with you,<br><em>wherever you are.<\/em><\/h2>\r\n    <p class=\"tdm-fait__intro tdm-reveal\" style=\"--d:0.3s\">Tandem works with travellers themselves, and with those who welcome them: incoming agencies, hotels, event organisers. The thread is the same: someone on the line who knows the ground.<\/p>\r\n  <\/div>\r\n  <div class=\"tdm-fait__cartes\">\r\n    <article class=\"tdm-carte tdm-reveal\">\r\n      <div class=\"tdm-carte__photo tdm-carte__photo--1\">\r\n        <span class=\"tdm-carte__num\">01<\/span>\r\n      <\/div>\r\n      <h3>Belgians<br><em>going abroad<\/em><\/h3>\r\n      <p>A trip is prepared, lived, then wrapped up. We're there before, during and after, wherever your clients land.<\/p>\r\n    <\/article>\r\n    <article class=\"tdm-carte tdm-reveal\" style=\"--d:0.15s\">\r\n      <div class=\"tdm-carte__photo tdm-carte__photo--2\">\r\n        <span class=\"tdm-carte__num\">02<\/span>\r\n      <\/div>\r\n      <h3>Visitors<br><em>coming to Belgium<\/em><\/h3>\r\n      <p>Welcome, transfers, hotel, and the little things that make a stay in Brussels or Li\u00e8ge go smoothly.<\/p>\r\n    <\/article>\r\n    <article class=\"tdm-carte tdm-reveal\" style=\"--d:0.3s\">\r\n      <div class=\"tdm-carte__photo tdm-carte__photo--3\">\r\n        <span class=\"tdm-carte__num\">03<\/span>\r\n      <\/div>\r\n      <h3>Visitors<br><em>heading elsewhere<\/em><\/h3>\r\n      <p>Same standards, different map. No matter where your clients come from, or where they're going.<\/p>\r\n    <\/article>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d4593d elementor-widget elementor-widget-html\" data-id=\"9d4593d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ===== LA MANIERE ===== -->\r\n<section class=\"tdm-maniere\" id=\"la-maniere\">\r\n  <div class=\"tdm-maniere__inner\">\r\n    <div class=\"tdm-maniere__entete\">\r\n      <span class=\"tdm-surtitre tdm-reveal\">How we work<\/span>\r\n      <h2 class=\"tdm-reveal\" style=\"--d:0.15s\">Not a platform.<br><em>A real person on the line.<\/em><\/h2>\r\n    <\/div>\r\n\r\n    <div class=\"tdm-maniere__grille\">\r\n      <!-- Colonne gauche : les 3 piliers -->\r\n      <div class=\"tdm-maniere__piliers\">\r\n        <div class=\"tdm-pilier tdm-reveal\">\r\n          <span class=\"tdm-pilier__tag\">when it matters<\/span>\r\n          <h3>Available<\/h3>\r\n          <p>A dedicated number, no queue. Seven days a week. We pick up.<\/p>\r\n        <\/div>\r\n        <div class=\"tdm-pilier tdm-reveal\" style=\"--d:0.15s\">\r\n          <span class=\"tdm-pilier__tag\">without delay<\/span>\r\n          <h3>Responsive<\/h3>\r\n          <p>Delays, cancelled flights, a room that doesn't match. We handle it, call back, move forward.<\/p>\r\n        <\/div>\r\n        <div class=\"tdm-pilier tdm-reveal\" style=\"--d:0.3s\">\r\n          <span class=\"tdm-pilier__tag\">even at 11 pm<\/span>\r\n          <h3>Resourceful<\/h3>\r\n          <p>Fully booked restaurant, forgotten visa, missed connection. We find a way.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- Colonne droite : le t\u00e9l\u00e9phone -->\r\n      <div class=\"tdm-phone-zone tdm-reveal\" style=\"--d:0.2s\">\r\n        <div class=\"tdm-phone\">\r\n          <div class=\"tdm-phone__encoche\"><\/div>\r\n          <div class=\"tdm-phone__entete\">\r\n            <div class=\"tdm-phone__avatar\">T<\/div>\r\n            <div>\r\n              <span class=\"tdm-phone__nom\">Damien \u00b7 Tandem<\/span>\r\n              <span class=\"tdm-phone__statut\">online<\/span>\r\n            <\/div>\r\n          <\/div>\r\n          <div class=\"tdm-phone__conv\">\r\n            <span class=\"tdm-phone__heure\">Sunday \u00b7 22:47<\/span>\r\n            <div class=\"tdm-bulle tdm-bulle--client\">Our flight tomorrow morning just got cancelled, we're stuck in Madrid with the kids...<\/div>\r\n            <div class=\"tdm-bulle tdm-bulle--tandem\">Looking into it right now. I'll call you back in 10 minutes.<\/div>\r\n            <span class=\"tdm-phone__heure\">23:04<\/span>\r\n            <div class=\"tdm-bulle tdm-bulle--tandem\">All sorted: rebooked on the 11:40 flight, seats together. The hotel night is covered, the voucher is on its way to the app.<\/div>\r\n            <div class=\"tdm-bulle tdm-bulle--client\">Thank you, you've saved our evening \ud83d\ude4f<\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <!-- Badges flottants -->\r\n        <div class=\"tdm-badge tdm-badge--1\">\r\n          <span class=\"tdm-badge__point\"><\/span>\r\n          <div><strong>Available 7\/7<\/strong><span>no waiting line<\/span><\/div>\r\n        <\/div>\r\n        <div class=\"tdm-badge tdm-badge--2\">\r\n          <div><strong>Reply within minutes<\/strong><span>even on a Sunday evening<\/span><\/div>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <p class=\"tdm-maniere__note tdm-reveal\">We work with busy, demanding people who don't want to spend their Sunday evening chasing an airline. And with hospitality professionals who simply want things <em>\"to go well\".<\/em>.<\/p>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1150c06 elementor-widget elementor-widget-html\" data-id=\"1150c06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ===== LE SERVICE ===== -->\r\n<section class=\"tdm-service\" id=\"services\">\r\n  <div class=\"tdm-service__inner\">\r\n    <div class=\"tdm-service__entete\">\r\n      <span class=\"tdm-surtitre tdm-reveal\">The service<\/span>\r\n      <h2 class=\"tdm-reveal\" style=\"--d:0.15s\">What we take<br><em>care of.<\/em><\/h2>\r\n    <\/div>\r\n    <div class=\"tdm-service__liste\">\r\n      <div class=\"tdm-service__item tdm-reveal\">\r\n        <span class=\"tdm-service__num\">01<\/span>\r\n        <div class=\"tdm-service__contenu\">\r\n          <span class=\"tdm-service__quand\">If you wish<\/span>\r\n          <h3>Flights, hotels, transfers<\/h3>\r\n          <p>We can organise everything through one of the agencies. Or touch nothing: if the trip is already set, we simply take care of the support.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"tdm-service__item tdm-reveal\" style=\"--d:0.1s\">\r\n        <span class=\"tdm-service__num\">02<\/span>\r\n        <div class=\"tdm-service__contenu\">\r\n          <span class=\"tdm-service__quand\">Before you leave<\/span>\r\n          <h3>The paperwork<\/h3>\r\n          <p>Visas, documents, insurance: we remind you what's missing. A travel booklet is slipped into the app, ready for departure day.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"tdm-service__item tdm-reveal\" style=\"--d:0.2s\">\r\n        <span class=\"tdm-service__num\">03<\/span>\r\n        <div class=\"tdm-service__contenu\">\r\n          <span class=\"tdm-service__quand\">On site<\/span>\r\n          <h3>The concierge service<\/h3>\r\n          <p>A restaurant tonight, an activity tomorrow, an address off the beaten track. Even at the last minute. We follow the stay, not just the booking.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"tdm-service__item tdm-reveal\" style=\"--d:0.3s\">\r\n        <span class=\"tdm-service__num\">04<\/span>\r\n        <div class=\"tdm-service__contenu\">\r\n          <span class=\"tdm-service__quand\">Every day<\/span>\r\n          <h3>If something happens<\/h3>\r\n          <p>A direct line. Delays, cancellations, rebooking, hotel disputes. And the compensation claim, until it's settled.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95a8153 elementor-widget elementor-widget-html\" data-id=\"95a8153\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ===== VOTRE INTERLOCUTEUR ===== -->\r\n<section class=\"tdm-damien\" id=\"interlocuteur\">\r\n  <div class=\"tdm-damien__inner\">\r\n    <div class=\"tdm-damien__photo tdm-reveal\"><\/div>\r\n    <div class=\"tdm-damien__texte\">\r\n      <span class=\"tdm-surtitre tdm-reveal\">Your contact<\/span>\r\n      <h2 class=\"tdm-reveal\" style=\"--d:0.15s\">Damien.<\/h2>\r\n      <p class=\"tdm-damien__accroche tdm-reveal\" style=\"--d:0.25s\">One number. One voice. <em>The same person, from start to finish.<\/em><\/p>\r\n      <p class=\"tdm-reveal\" style=\"--d:0.35s\">More than twelve years as a travel agent. Director of several agencies still open today, in the province of Li\u00e8ge. Nearly a hundred trips, some thirty countries: the kind of knowledge that doesn't fit in a brochure.<\/p>\r\n      <p class=\"tdm-reveal\" style=\"--d:0.45s\">The method is deliberately a little obsessive: anticipate everything, note everything, like a living reminder. Our clients have neither the time nor the desire to manage details. That's precisely the job.<\/p>\r\n      <div class=\"tdm-damien__encart tdm-reveal\" style=\"--d:0.55s\">\r\n        <span class=\"tdm-damien__encart-titre\">In practice<\/span>\r\n        <p>One single number, no waiting. And a small mobile app to find tickets, vouchers and documents right when you need them: in an airport, in a taxi, at 6 in the morning.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80cf5a9 elementor-widget elementor-widget-html\" data-id=\"80cf5a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ===== TRAVAILLER ENSEMBLE ===== -->\r\n<section class=\"tdm-portes\">\r\n  <div class=\"tdm-portes__inner\">\r\n    <div class=\"tdm-portes__entete\">\r\n      <span class=\"tdm-surtitre tdm-reveal\">Working together<\/span>\r\n      <h2 class=\"tdm-reveal\" style=\"--d:0.15s\">Two ways in.<br><em>You choose.<\/em><\/h2>\r\n    <\/div>\r\n    <div class=\"tdm-portes__grille\">\r\n      <div class=\"tdm-porte tdm-reveal\">\r\n        <h3>The trip is<br><em>already organised<\/em><\/h3>\r\n        <p>We take over, in Belgium or elsewhere: the paperwork, the concierge service, the assistance and the traveller's protection until the return.<\/p>\r\n      <\/div>\r\n      <div class=\"tdm-porte tdm-reveal\" style=\"--d:0.15s\">\r\n        <h3>You'd rather<br><em>entrust everything<\/em><\/h3>\r\n        <p>Flights, hotels, transfers: we handle it all through one of the agencies. One single team, from the first ticket to the journey home.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<!-- ===== TARIFS ===== -->\r\n<section class=\"tdm-tarifs\" id=\"tarifs\">\r\n  <div class=\"tdm-tarifs__inner\">\r\n    <div class=\"tdm-tarifs__entete\">\r\n      <span class=\"tdm-surtitre tdm-reveal\">Pricing<\/span>\r\n      <h2 class=\"tdm-reveal\" style=\"--d:0.15s\">Simple: per day,<br><em>for the whole group.<\/em><\/h2>\r\n      <p class=\"tdm-tarifs__intro tdm-reveal\" style=\"--d:0.3s\">From departure until you're back home. The longer the stay, the lower the daily rate. The price covers the full Tandem support, for everyone.<\/p>\r\n    <\/div>\r\n    <div class=\"tdm-tarifs__tableau tdm-reveal\" style=\"--d:0.2s\">\r\n      <table>\r\n        <thead>\r\n          <tr>\r\n            <th>Travellers<\/th>\r\n            <th>Days 1 to 7<\/th>\r\n            <th>8<sup>e<\/sup> to 15<sup>e<\/sup> Days<\/th>\r\n            <th>After 15 days<\/th>\r\n          <\/tr>\r\n        <\/thead>\r\n        <tbody>\r\n          <tr>\r\n            <td data-th=\"Voyageurs\">1 to 4<\/td>\r\n            <td data-th=\"1 \u00e0 7 jours\">\u20ac22 \/ day<\/td>\r\n            <td data-th=\"Du 8e au 15e jour\">17,60 \u20ac <span>\u221220 %<\/span><\/td>\r\n            <td data-th=\"Apr\u00e8s 15 jours\">15,40 \u20ac <span>\u221230 %<\/span><\/td>\r\n          <\/tr>\r\n          <tr>\r\n            <td data-th=\"Voyageurs\">5 to 8<\/td>\r\n            <td data-th=\"1 \u00e0 7 jours\">\u20ac25 \/ day<\/td>\r\n            <td data-th=\"Du 8e au 15e jour\">20 \u20ac <span>\u221220 %<\/span><\/td>\r\n            <td data-th=\"Apr\u00e8s 15 jours\">17,50 \u20ac <span>\u221230 %<\/span><\/td>\r\n          <\/tr>\r\n          <tr>\r\n            <td data-th=\"Voyageurs\">9 and more<\/td>\r\n            <td data-th=\"1 \u00e0 7 jours\">\u20ac35 \/ day<\/td>\r\n            <td data-th=\"Du 8e au 15e jour\">28 \u20ac <span>\u221220 %<\/span><\/td>\r\n            <td data-th=\"Apr\u00e8s 15 jours\">24,50 \u20ac <span>\u221230 %<\/span><\/td>\r\n          <\/tr>\r\n        <\/tbody>\r\n      <\/table>\r\n      <p class=\"tdm-tarifs__note\">The discount applies to the whole stay from day 8,<sup>e<\/sup> then again after day 15.<sup>e<\/sup>.<\/p>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<!-- ===== CONTACT \/ FOOTER ===== -->\r\n<section class=\"tdm-contact\" id=\"contact\">\r\n  <div class=\"tdm-contact__cadre\"><\/div>\r\n  <div class=\"tdm-contact__inner\">\r\n    <span class=\"tdm-surtitre tdm-reveal\">7 days a week, Belgium and beyond<\/span>\r\n    <h2 class=\"tdm-reveal\" style=\"--d:0.15s\">Shall we <em>talk?<\/em><\/h2>\r\n    <div class=\"tdm-contact__coords tdm-reveal\" style=\"--d:0.3s\">\r\n      <a href=\"mailto:damien@tandem-conciergerie.com\" class=\"tdm-contact__ligne\">damien@tandem-conciergerie.com<\/a>\r\n      <a href=\"tel:+32489292333\" class=\"tdm-contact__ligne\">+32 489 29 23 33<\/a>\r\n    <\/div>\r\n    <a href=\"https:\/\/wa.me\/32489292333\" target=\"_blank\" class=\"tdm-btn tdm-contact__wa tdm-reveal\" style=\"--d:0.45s\" rel=\"noopener\">Message us on WhatsApp<\/a>\r\n    <p class=\"tdm-contact__slogan tdm-reveal\" style=\"--d:0.6s\"><em>Your journey, our commitment.<\/em><\/p>\r\n  <\/div>\r\n  <div class=\"tdm-footer\">\r\n    <span>\u00a9 2026 Tandem \u00b7 Travel concierge<\/span>\r\n    <span class=\"tdm-footer__liens\">\r\n      <a href=\"\/en\/mentions-legales\/\">Legal notice<\/a>\r\n      <a href=\"\/en\/politique-de-confidentialite\/\">Privacy<\/a>\r\n    <\/span>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FR | EN Conciergerie voyage \u00b7 Belgique &amp; monde entier Votre voyage, notre engagement. Un accompagnement sur mesure, avant, pendant et apr\u00e8s le voyage. Pas une plateforme : quelqu&rsquo;un au bout du fil, sept jours sur sept. \u00c9crire sur WhatsApp D\u00e9couvrir D\u00e9filer Le mot de Damien \u00ab Fort de 12 ans \u00e0 la t\u00eate de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/conciergerie-tandem.be\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/conciergerie-tandem.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/conciergerie-tandem.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/conciergerie-tandem.be\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/conciergerie-tandem.be\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":55,"href":"https:\/\/conciergerie-tandem.be\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":97,"href":"https:\/\/conciergerie-tandem.be\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/97"}],"wp:attachment":[{"href":"https:\/\/conciergerie-tandem.be\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}