{"id":12,"date":"2026-09-06T17:09:36","date_gmt":"2026-09-06T15:09:36","guid":{"rendered":"https:\/\/conciergerie-tandem.be\/?page_id=12"},"modified":"2026-09-29T18:49:41","modified_gmt":"2026-09-29T16:49:41","slug":"accueil","status":"publish","type":"page","link":"https:\/\/conciergerie-tandem.be\/en\/","title":{"rendered":"Accueil"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"12\" class=\"elementor elementor-12\">\n\t\t\t\t<div class=\"elementor-element elementor-element-caeb09a e-con-full e-flex e-con e-parent\" data-id=\"caeb09a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b3fae0e elementor-widget elementor-widget-html\" data-id=\"b3fae0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ===== NAV FIXE ===== -->\r\n<nav class=\"tdm-nav\">\r\n    <a href=\"#haut\" class=\"tdm-nav__logo\" aria-label=\"Tandem\"><\/a>\r\n  <div class=\"tdm-nav__langues\">\r\n    <a href=\"\/en\/\" class=\"tdm-langue-fr\">FR<\/a>\r\n    <span>|<\/span>\r\n    <a href=\"\/en\/\" class=\"tdm-langue-en\">EN<\/a>\r\n  <\/div>\r\n<\/nav>\r\n\r\n<!-- ===== HERO ===== -->\r\n<section class=\"tdm-hero\" id=\"haut\">\r\n  <div class=\"tdm-hero__cadre\"><\/div>\r\n  <div class=\"tdm-hero__contenu\">\r\n    <span class=\"tdm-surtitre tdm-fade\" style=\"--d:0.1s\">Travel concierge \u00b7 Belgium &amp; worldwide<\/span>\r\n    <h1>\r\n      <span class=\"tdm-fade\" style=\"--d:0.25s\">Your journey,<\/span><br>\r\n      <em class=\"tdm-fade\" style=\"--d:0.45s\">our commitment.<\/em>\r\n    <\/h1>\r\n    <p class=\"tdm-hero__texte tdm-fade\" style=\"--d:0.65s\">Tailor-made support before, during and after your trip. Not a platform: a real person on the line, seven days a week.<\/p>\r\n    <div class=\"tdm-hero__boutons tdm-fade\" style=\"--d:0.85s\">\r\n      <a href=\"https:\/\/wa.me\/32489292333\" target=\"_blank\" class=\"tdm-btn\" rel=\"noopener\">Message us on WhatsApp<\/a>\r\n      <a href=\"#ce-quon-fait\" class=\"tdm-btn tdm-btn--outline\">Discover<\/a>\r\n    <\/div>\r\n  <\/div>\r\n  <a href=\"#ce-quon-fait\" class=\"tdm-hero__scroll tdm-fade\" style=\"--d:1.1s\">\r\n    <span>Scroll<\/span>\r\n    <span class=\"tdm-hero__scroll-ligne\"><\/span>\r\n  <\/a>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2472704 elementor-widget elementor-widget-html\" data-id=\"2472704\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ===== CITATION ===== -->\r\n<section class=\"tdm-citation\">\r\n  <div class=\"tdm-citation__inner\">\r\n    <span class=\"tdm-surtitre tdm-reveal\">A word from Damien<\/span>\r\n    <blockquote class=\"tdm-reveal\" style=\"--d:0.15s\">\r\n      \"After 12 years running several travel agencies that are still going strong, I wanted to take travel comfort one step further. <em>Tandem was born from that desire:<\/em> tailor-made support, wherever you are.\"\r\n    <\/blockquote>\r\n    <div class=\"tdm-citation__signature tdm-reveal\" style=\"--d:0.3s\">\r\n      <span class=\"tdm-citation__trait\"><\/span>\r\n      <span>Damien, founder<\/span>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n<!-- ===== CE QU'ON FAIT ===== -->\r\n<section class=\"tdm-fait\" id=\"ce-quon-fait\">\r\n  <div class=\"tdm-fait__entete\">\r\n    <span class=\"tdm-surtitre tdm-reveal\">What we do<\/span>\r\n    <h2 class=\"tdm-reveal\" style=\"--d:0.15s\">We're with you,<br><em>wherever you are.<\/em><\/h2>\r\n    <p class=\"tdm-fait__intro tdm-reveal\" style=\"--d:0.3s\">Tandem works with travellers themselves, and with those who welcome them: incoming agencies, hotels, event organisers. The thread is the same: someone on the line who knows the ground.<\/p>\r\n  <\/div>\r\n  <div class=\"tdm-fait__cartes\">\r\n    <article class=\"tdm-carte tdm-reveal\">\r\n      <div class=\"tdm-carte__photo tdm-carte__photo--1\">\r\n        <span class=\"tdm-carte__num\">01<\/span>\r\n      <\/div>\r\n      <h3>Belgians<br><em>going abroad<\/em><\/h3>\r\n      <p>A trip is prepared, lived, then wrapped up. We're there before, during and after, wherever your clients land.<\/p>\r\n    <\/article>\r\n    <article class=\"tdm-carte tdm-reveal\" style=\"--d:0.15s\">\r\n      <div class=\"tdm-carte__photo tdm-carte__photo--2\">\r\n        <span class=\"tdm-carte__num\">02<\/span>\r\n      <\/div>\r\n      <h3>Visitors<br><em>coming to Belgium<\/em><\/h3>\r\n      <p>Flights, hotel, transfers, and everything in between: so your stay in Belgium lives up to what it should be.<\/p>\r\n    <\/article>\r\n    <article class=\"tdm-carte tdm-reveal\" style=\"--d:0.3s\">\r\n      <div class=\"tdm-carte__photo tdm-carte__photo--3\">\r\n        <span class=\"tdm-carte__num\">03<\/span>\r\n      <\/div>\r\n      <h3>Visitors<br><em>heading elsewhere<\/em><\/h3>\r\n      <p>Same standards, different map. No matter where your clients come from, or where they're going.<\/p>\r\n    <\/article>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9d4593d elementor-widget elementor-widget-html\" data-id=\"9d4593d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ===== LA MANIERE ===== -->\r\n<section class=\"tdm-maniere\" id=\"la-maniere\">\r\n  <div class=\"tdm-maniere__inner\">\r\n    <div class=\"tdm-maniere__entete\">\r\n      <span class=\"tdm-surtitre tdm-reveal\">How we work<\/span>\r\n      <h2 class=\"tdm-reveal\" style=\"--d:0.15s\">Not a platform.<br><em>A real person on the line.<\/em><\/h2>\r\n    <\/div>\r\n\r\n    <div class=\"tdm-maniere__grille\">\r\n      <!-- Colonne gauche : les 3 piliers -->\r\n      <div class=\"tdm-maniere__piliers\">\r\n        <div class=\"tdm-pilier tdm-reveal\">\r\n          <span class=\"tdm-pilier__tag\">when it matters<\/span>\r\n          <h3>Available<\/h3>\r\n          <p>A dedicated number, no queue. Seven days a week. We pick up.<\/p>\r\n        <\/div>\r\n        <div class=\"tdm-pilier tdm-reveal\" style=\"--d:0.15s\">\r\n          <span class=\"tdm-pilier__tag\">without delay<\/span>\r\n          <h3>Responsive<\/h3>\r\n          <p>Delays, cancelled flights, a room that doesn't match. We handle it, call back, move forward.<\/p>\r\n        <\/div>\r\n        <div class=\"tdm-pilier tdm-reveal\" style=\"--d:0.3s\">\r\n          <span class=\"tdm-pilier__tag\">even at 11 pm<\/span>\r\n          <h3>Resourceful<\/h3>\r\n          <p>Fully booked restaurant, forgotten visa, missed connection: we do everything we can to find a way through.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n\r\n      <!-- Colonne droite : le t\u00e9l\u00e9phone -->\r\n      <div class=\"tdm-phone-zone tdm-reveal\" style=\"--d:0.2s\">\r\n        <div class=\"tdm-phone\">\r\n          <div class=\"tdm-phone__encoche\"><\/div>\r\n          <div class=\"tdm-phone__entete\">\r\n            <div class=\"tdm-phone__avatar\">T<\/div>\r\n            <div>\r\n              <span class=\"tdm-phone__nom\">Damien \u00b7 Tandem<\/span>\r\n              <span class=\"tdm-phone__statut\">online<\/span>\r\n            <\/div>\r\n          <\/div>\r\n          <div class=\"tdm-phone__conv\">\r\n            <span class=\"tdm-phone__heure\">Sunday \u00b7 22:47<\/span>\r\n            <div class=\"tdm-bulle tdm-bulle--client\">Our flight tomorrow morning just got cancelled, we're stuck in Madrid with the kids...<\/div>\r\n            <div class=\"tdm-bulle tdm-bulle--tandem\">Looking into it right now. I'll call you back in 10 minutes.<\/div>\r\n            <span class=\"tdm-phone__heure\">23:04<\/span>\r\n            <div class=\"tdm-bulle tdm-bulle--tandem\">All sorted with the airline, you're now on the 1:40 pm flight. I've also rescheduled your hotel shuttle pick-up: it will be there at 10:45 am.<\/div>\r\n            <div class=\"tdm-bulle tdm-bulle--client\">Thank you, you've saved our evening \ud83d\ude4f<\/div>\r\n          <\/div>\r\n        <\/div>\r\n        <!-- Badges flottants -->\r\n        <div class=\"tdm-badge tdm-badge--1\">\r\n          <span class=\"tdm-badge__point\"><\/span>\r\n          <div><strong>Available 7\/7<\/strong><span>no waiting line<\/span><\/div>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <p class=\"tdm-maniere__note tdm-reveal\">Tandem is for those who, during their stay, have neither the time nor the wish to deal with the unexpected, and who simply need to be <em> advised, reassured and looked after. <\/em><\/p>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1150c06 elementor-widget elementor-widget-html\" data-id=\"1150c06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ===== LE SERVICE ===== -->\r\n<section class=\"tdm-service\" id=\"services\">\r\n  <div class=\"tdm-service__inner\">\r\n    <div class=\"tdm-service__entete\">\r\n      <span class=\"tdm-surtitre tdm-reveal\">The service<\/span>\r\n      <h2 class=\"tdm-reveal\" style=\"--d:0.15s\">What we take<br><em>care of.<\/em><\/h2>\r\n    <\/div>\r\n    <div class=\"tdm-service__liste\">\r\n      <div class=\"tdm-service__item tdm-reveal\">\r\n        <span class=\"tdm-service__num\">01<\/span>\r\n        <div class=\"tdm-service__contenu\">\r\n          <span class=\"tdm-service__quand\">If you wish<\/span>\r\n          <h3>Flights, hotels, transfers<\/h3>\r\n          <p>We can arrange everything through one of our partner travel agencies. Or touch nothing at all: if the trip is already booked, we handle only the support.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"tdm-service__item tdm-reveal\" style=\"--d:0.1s\">\r\n        <span class=\"tdm-service__num\">02<\/span>\r\n        <div class=\"tdm-service__contenu\">\r\n          <span class=\"tdm-service__quand\">Before you leave<\/span>\r\n          <h3>The paperwork<\/h3>\r\n          <p>Visas, vaccines, insurance, vouchers: we remind you of what's missing. A travel folder is slipped into the app, ready on the day.\r\n<\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"tdm-service__item tdm-reveal\" style=\"--d:0.2s\">\r\n        <span class=\"tdm-service__num\">03<\/span>\r\n        <div class=\"tdm-service__contenu\">\r\n          <span class=\"tdm-service__quand\">On site<\/span>\r\n          <h3>The concierge service<\/h3>\r\n          <p>A restaurant tonight, an activity tomorrow, an address off the beaten track. Even at the last minute. We follow the stay, not just the booking.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n      <div class=\"tdm-service__item tdm-reveal\" style=\"--d:0.3s\">\r\n        <span class=\"tdm-service__num\">04<\/span>\r\n        <div class=\"tdm-service__contenu\">\r\n          <span class=\"tdm-service__quand\">Every day<\/span>\r\n          <h3>If something happens<\/h3>\r\n          <p>A direct line. Delays, cancellations, rebooking, hotel disputes. And the compensation claim, until it's settled.<\/p>\r\n        <\/div>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-95a8153 elementor-widget elementor-widget-html\" data-id=\"95a8153\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ===== VOTRE INTERLOCUTEUR ===== -->\r\n<section class=\"tdm-damien\" id=\"interlocuteur\">\r\n  <div class=\"tdm-damien__inner\">\r\n    <div class=\"tdm-damien__photo tdm-reveal\"><\/div>\r\n    <div class=\"tdm-damien__texte\">\r\n      <span class=\"tdm-surtitre tdm-reveal\">YOUR POINT OF CONTACT<\/span>\r\n      <h2 class=\"tdm-reveal\" style=\"--d:0.15s\">Damien.<\/h2>\r\n      <p class=\"tdm-damien__accroche tdm-reveal\" style=\"--d:0.25s\">One number. One voice. <em>The same person, from start to finish.<\/em><\/p>\r\n      <p class=\"tdm-reveal\" style=\"--d:0.35s\">Twelve years directing travel agencies, dozens of trips organized, around thirty countries traveled, and his share of unexpected turns sorted out along the way: experience that does not fit into a brochure.<\/p>\r\n      <p class=\"tdm-reveal\" style=\"--d:0.45s\">A good travel agent already does a remarkable job: anticipating, advising, building a tailor made trip. Our clients have neither the time nor the wish to handle the details themselves, and that skill is precisely what makes the profession valuable.<\/p>\r\n      <p class=\"tdm-reveal\" style=\"--d:0.5s\">But experience shows there is a natural extension to this work: formalities to check and confirm before departure, introductions to insurers and then support if something goes wrong, baggage details that often need repeating. And there is a simple reality: a travel agent finishes the day around 6 p.m. and is understandably out of reach until the next morning. They have other clients, a workload, and a right to their evenings, like everyone else. That is where we step in, alongside them, never in their place.<\/p>\r\n      <p class=\"tdm-reveal\" style=\"--d:0.55s\">Over twelve years, I often took on that extra role without really being able to name it. I have seen clients poorly prepared, stuck trying to book an excursion on site, unable to check in the day before flying home, or anxious because they could not reach their transfer driver. The list is long.<\/p>\r\n      <p class=\"tdm-reveal\" style=\"--d:0.6s\">A fridge stocked to your taste, the right table at the restaurant, an outing planned for one of you while the other is in back to back meetings: these are the invisible details that make the difference.<\/p>\r\n      <p class=\"tdm-reveal\" style=\"--d:0.65s\">That is why I launched Tandem. Together, in balance, heading the same way.<\/p>\r\n      <div class=\"tdm-damien__encart tdm-reveal\" style=\"--d:0.7s\">\r\n        <span class=\"tdm-damien__encart-titre\">In practice<\/span>\r\n        <p>One single number, no waiting. And a small mobile app to find tickets, vouchers and documents right when you need them: in an airport, in a taxi, at 6 in the morning.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-80cf5a9 elementor-widget elementor-widget-html\" data-id=\"80cf5a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t\t<!-- ===== TRAVAILLER ENSEMBLE ===== -->\r\n<section class=\"tdm-portes\">\r\n  <div class=\"tdm-portes__inner\">\r\n    <div class=\"tdm-portes__entete\">\r\n      <span class=\"tdm-surtitre tdm-reveal\">Working together<\/span>\r\n      <h2 class=\"tdm-reveal\" style=\"--d:0.15s\">Two ways in.<br><em>You choose.<\/em><\/h2>\r\n    <\/div>\r\n    <div class=\"tdm-portes__grille\">\r\n      <div class=\"tdm-porte tdm-reveal\">\r\n        <h3>The trip is<br><em>already organised<\/em><\/h3>\r\n        <p>We take over, in Belgium or elsewhere: the paperwork, the concierge service, the assistance and the traveller's protection until the return.<\/p>\r\n      <\/div>\r\n      <div class=\"tdm-porte tdm-reveal\" style=\"--d:0.15s\">\r\n        <h3>You'd rather<br><em>entrust everything<\/em><\/h3>\r\n        <p>Flights, hotels, transfers: we take care of it through one of our partner travel agencies. One team, from the first ticket to the way back home.<\/p>\r\n      <\/div>\r\n    <\/div>\r\n  <\/div>\r\n<\/section>\r\n\r\n<!-- ===== CONTACT \/ FOOTER ===== -->\r\n<section class=\"tdm-contact\" id=\"contact\">\r\n  <div class=\"tdm-contact__cadre\"><\/div>\r\n  <div class=\"tdm-contact__inner\">\r\n    <span class=\"tdm-surtitre tdm-reveal\">7 days a week, Belgium and beyond<\/span>\r\n    <h2 class=\"tdm-reveal\" style=\"--d:0.15s\">Shall we <em>talk?<\/em><\/h2>\r\n    <div class=\"tdm-contact__coords tdm-reveal\" style=\"--d:0.3s\">\r\n      <a href=\"mailto:damien@conciergerie-tandem.be\" class=\"tdm-contact__ligne\">damien@conciergerie-tandem.be<\/a>\r\n      <a href=\"tel:+32489292333\" class=\"tdm-contact__ligne\">+32 489 29 23 33<\/a>\r\n    <\/div>\r\n    <a href=\"https:\/\/wa.me\/32489292333\" target=\"_blank\" class=\"tdm-btn tdm-contact__wa tdm-reveal\" style=\"--d:0.45s\" rel=\"noopener\">Message us on WhatsApp<\/a>\r\n    <p class=\"tdm-contact__slogan tdm-reveal\" style=\"--d:0.6s\"><em>Your journey, our commitment.<\/em><\/p>\r\n  <\/div>\r\n  <div class=\"tdm-footer\">\r\n    <span>\u00a9 2026 Tandem \u00b7 Travel concierge<\/span>\r\n    <span class=\"tdm-footer__liens\">\r\n      <a href=\"\/en\/mentions-legales\/\">Legal notice<\/a>\r\n      <a href=\"\/en\/conditions-generales\/\">Terms &amp; conditions<\/a>\r\n      <a href=\"\/en\/politique-de-confidentialite\/\">Privacy<\/a>\r\n    <\/span>\r\n  <\/div>\r\n<\/section>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>FR | EN Conciergerie voyage \u00b7 Belgique &amp; monde entier Votre voyage, notre engagement. Un accompagnement sur mesure, avant, pendant et apr\u00e8s le voyage. Pas une plateforme : quelqu&rsquo;un au bout du fil, sept jours sur sept. \u00c9crire sur WhatsApp D\u00e9couvrir D\u00e9filer Le mot de Damien \u00ab Fort de 12 ans \u00e0 la t\u00eate de [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-12","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/conciergerie-tandem.be\/en\/wp-json\/wp\/v2\/pages\/12","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/conciergerie-tandem.be\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/conciergerie-tandem.be\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/conciergerie-tandem.be\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/conciergerie-tandem.be\/en\/wp-json\/wp\/v2\/comments?post=12"}],"version-history":[{"count":127,"href":"https:\/\/conciergerie-tandem.be\/en\/wp-json\/wp\/v2\/pages\/12\/revisions"}],"predecessor-version":[{"id":216,"href":"https:\/\/conciergerie-tandem.be\/en\/wp-json\/wp\/v2\/pages\/12\/revisions\/216"}],"wp:attachment":[{"href":"https:\/\/conciergerie-tandem.be\/en\/wp-json\/wp\/v2\/media?parent=12"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}