01
Belgians
going abroad
A trip is prepared, lived, then wrapped up. We're there before, during and after, wherever your clients land.
Tailor-made support before, during and after your trip. Not a platform: a real person on the line, seven days a week.
"After 12 years running several travel agencies that are still going strong, I wanted to take travel comfort one step further. Tandem was born from that desire: tailor-made support, wherever you are."
Tandem works with travellers themselves, and with those who welcome them: incoming agencies, hotels, event organisers. The thread is the same: someone on the line who knows the ground.
A trip is prepared, lived, then wrapped up. We're there before, during and after, wherever your clients land.
Flights, hotel, transfers, and everything in between: so your stay in Belgium lives up to what it should be.
Same standards, different map. No matter where your clients come from, or where they're going.
A dedicated number, no queue. Seven days a week. We pick up.
Delays, cancelled flights, a room that doesn't match. We handle it, call back, move forward.
Fully booked restaurant, forgotten visa, missed connection: we do everything we can to find a way through.
Tandem is for those who, during their stay, have neither the time nor the wish to deal with the unexpected, and who simply need to be advised, reassured and looked after.
We can arrange everything through one of our partner travel agencies. Or touch nothing at all: if the trip is already booked, we handle only the support.
Visas, vaccines, insurance, vouchers: we remind you of what's missing. A travel folder is slipped into the app, ready on the day.
A restaurant tonight, an activity tomorrow, an address off the beaten track. Even at the last minute. We follow the stay, not just the booking.
A direct line. Delays, cancellations, rebooking, hotel disputes. And the compensation claim, until it's settled.
One number. One voice. The same person, from start to finish.
Twelve years directing travel agencies, dozens of trips organized, around thirty countries traveled, and his share of unexpected turns sorted out along the way: experience that does not fit into a brochure.
A good travel agent already does a remarkable job: anticipating, advising, building a tailor made trip. Our clients have neither the time nor the wish to handle the details themselves, and that skill is precisely what makes the profession valuable.
But experience shows there is a natural extension to this work: formalities to check and confirm before departure, introductions to insurers and then support if something goes wrong, baggage details that often need repeating. And there is a simple reality: a travel agent finishes the day around 6 p.m. and is understandably out of reach until the next morning. They have other clients, a workload, and a right to their evenings, like everyone else. That is where we step in, alongside them, never in their place.
Over twelve years, I often took on that extra role without really being able to name it. I have seen clients poorly prepared, stuck trying to book an excursion on site, unable to check in the day before flying home, or anxious because they could not reach their transfer driver. The list is long.
A fridge stocked to your taste, the right table at the restaurant, an outing planned for one of you while the other is in back to back meetings: these are the invisible details that make the difference.
That is why I launched Tandem. Together, in balance, heading the same way.
One single number, no waiting. And a small mobile app to find tickets, vouchers and documents right when you need them: in an airport, in a taxi, at 6 in the morning.
We take over, in Belgium or elsewhere: the paperwork, the concierge service, the assistance and the traveller's protection until the return.
Flights, hotels, transfers: we take care of it through one of our partner travel agencies. One team, from the first ticket to the way back home.
Your journey, our commitment.